About these terms
These terms are an agreement between you and Ziontech Solutions LLC (“we”, “us”), which operates Sweepivo: software for cleaning businesses, provided through sweepivo.com and our iPhone and Android apps (together, the “Service”). They also serve as the end-user license agreement for our apps. By creating an account or using the Service, you agree to these terms. If you use the Service for a business, you agree on behalf of that business and confirm you have the authority to do so.
Our Privacy Policy explains how we handle personal information and is part of these terms.
Who uses the Service
A business owner creates an account for their cleaning business (a “Business”) and can invite managers, cleaners and other team members. Customers of a Business may use booking pages, quotes, proposals, portals and similar pages the Business shares with them. The Business owner is responsible for the people they invite and for how their team uses the Service.
You must be at least 18 years old to create an account.
Your license to use Sweepivo
While you follow these terms, we give you a personal, non-exclusive, non-transferable, revocable license to use the Service and to install and use our apps on devices you own or control, for running your business. You may not:
- copy, resell, rent or sublicense the Service, or offer it to others as your own product;
- reverse engineer, decompile or try to get the source code of the Service, except where the law allows it despite this limit;
- get around security, sign-in, plan limits or usage limits, or access accounts or data that aren’t yours;
- use the Service to send spam or messages people haven’t agreed to receive, or to break any law, including privacy, consumer protection, telemarketing and anti-spam laws;
- upload anything unlawful, infringing, harmful or malicious, or interfere with the Service or other users;
- use automated tools to scrape or overload the Service;
- use the Service, or anything you learn from it, to build, copy or study a competing product or service.
If you downloaded our app from the Apple App Store, Apple is not a party to these terms and has no obligation to maintain or support the app. Apple and its subsidiaries are third-party beneficiaries of these terms and can enforce them against you. Your use of the app must also follow the App Store’s usage rules.
Your account
We sign you in with one-time codes sent to your email. Keep access to your email account secure, and tell us at support@sweepivo.com if you think someone has used your account without permission. You are responsible for what happens under your account.
Your data
Information you and your team put into the Service, including your customers’ details, jobs, photos, notes and payment records (“Your Data”), belongs to you. You give us permission to store, process and display Your Data only as needed to provide, secure and improve the Service and as described in our Privacy Policy. For your customers’ and team members’ personal information, we act on your behalf.
You are responsible for having the right to enter Your Data and for getting any consent the law requires, such as consent from your customers to receive text messages and emails from you. You can export or delete Your Data as described in the app and in our Privacy Policy.
Plans, trials and billing
- Subscriptions: paid plans and add-ons are billed in advance, monthly or yearly, at the prices shown when you subscribe. Some plans charge for extra cleaners or extra commercial sites, as described on the plan.
- Renewal: subscriptions renew automatically at the end of each billing period until cancelled. You can cancel any time; cancellation takes effect at the end of the period you have paid for.
- Free trials: when a free trial is offered, it is for one trial per business. We may end a trial early if we see repeat or abusive trial sign-ups.
- Refunds: if Sweepivo isn’t the right fit, tell us within your first month and we’ll refund your first month’s payment. Otherwise, payments aren’t refundable, including for partial periods or moving to a smaller plan, except where the law requires.
- Plan changes: if your team grows past your plan’s cleaner limit, we tell you and give you time to adjust before moving you to a plan that fits, as described in the app. Price changes for an existing subscription apply from a later renewal, and we will tell you in advance.
- Late payment: if a payment fails and isn’t fixed, we may limit or pause paid features until it is.
- Taxes: prices don’t include taxes unless stated; you are responsible for any that apply.
Questions about billing go to billing@sweepivo.com.
Payments you take from your customers
When you collect payments from your customers through the Service, the payment is processed by a third-party processor, such as Square or Stripe, under your own agreement with that processor. We are not a party to those payments and are not responsible for the processor’s service, fees, holds, chargebacks or disputes. You are responsible for your prices, invoices, refunds, sales tax and the services you provide to your customers.
Messages, AI and other services
The Service can send emails, text messages and notifications for you. You decide who receives them and must follow the laws that apply to them. Message delivery depends on carriers and other providers, so we can’t guarantee every message arrives.
Some features use artificial intelligence (Claude, by Anthropic) to draft content, such as checklists, bid areas, suggested inspection scores and replies. AI drafts can be wrong. Check them before you rely on them, send them or bill from them; you are responsible for what you use.
The Service connects to other companies’ services, such as payment processors, calendars and accounting software. Your use of those services is governed by their own terms, and we aren’t responsible for them.
Our property and feedback
The Service, including its software, design, text and the Sweepivo name and logo, belongs to Ziontech Solutions LLC and is protected by law. These terms don’t give you any rights to it except the license above. If you send us ideas or feedback, we may use them without owing you anything.
Availability and changes
We work to keep the Service running, but it may sometimes be unavailable for maintenance or reasons beyond our control. We may add, change or remove features. If we remove a major paid feature you rely on, we will tell you and you can cancel.
Suspension and ending your account
You can stop using the Service and delete your account at any time; see how to delete your account. We may suspend or close an account that breaks these terms, puts others at risk, or doesn’t pay, and we will tell you why unless the law or safety prevents it. After an account ends, we delete Your Data as described in our Privacy Policy, so export anything you need first. Sections that by their nature should continue (such as payment owed, ownership, disclaimers, limits on liability and disputes) continue after your account ends.
Disclaimers
The Service is provided “as is” and “as available”. To the extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We don’t promise the Service will be error-free or uninterrupted, or that schedules, prices, routes, pay calculations, tax amounts or AI drafts it produces are correct for your situation. You remain responsible for your business decisions, payroll, taxes and legal obligations.
Templates and agreements. Sweepivo offers sample wording for contracts, hiring agreements, policies and other documents you send. These samples are not legal advice, and we are not a law firm. You choose and edit what you send, and you are responsible for its content and for following the employment, contractor and other laws that apply to you, including how you classify workers. Have your own attorney review documents before you rely on them.
Limit of liability
To the extent the law allows, Ziontech Solutions LLC will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business opportunities, arising from or related to the Service. Our total liability for any claim related to the Service is limited to the amount you paid us for the Service in the 12 months before the claim arose, or $100 if you haven’t paid us anything. Some places don’t allow these limits, so they may not apply to you in full.
Indemnity
If a claim is brought against us because of Your Data, the services your business provides, or your breach of these terms or the law, you agree to defend and compensate us for the resulting costs, including reasonable legal fees.
Disputes
Please contact us first at support@sweepivo.com so we can try to resolve any problem informally. These terms are governed by the laws of the State of Michigan, without regard to conflict-of-law rules, and by applicable United States federal law. Any lawsuit must be brought in the state or federal courts located in Michigan, and both of us agree to those courts’ jurisdiction.
Changes to these terms
We may update these terms from time to time. If we make significant changes, we will update the date above and tell account holders in the app or by email before the changes take effect. Continuing to use the Service after that means you accept the updated terms.
General
These terms, together with our Privacy Policy, are the whole agreement between you and us about the Service. If any part is found unenforceable, the rest stays in effect. Our not enforcing a part of these terms isn’t a waiver. You may not transfer these terms without our consent; we may transfer them as part of a merger, sale or reorganization.
Contact us
Ziontech Solutions LLC
Email: support@sweepivo.com