Who we are
Sweepivo is software for cleaning businesses, provided through our website and our iPhone and Android apps (together, the “Service”). The Service is operated by Ziontech Solutions LLC (“we”, “us”). This policy explains what information we collect, how we use it, who we share it with, and the choices you have.
The policy covers everyone who uses the Service: business owners and managers, cleaners and other team members, the customers of those businesses, and visitors to our website.
Businesses and their customers
Cleaning businesses use Sweepivo to manage their own customers, bookings and staff. When a business enters information about its customers or team, that business decides what is collected and how it is used, and we process it on the business’s behalf. If you are a customer of a cleaning business and have questions about your information, please contact that business first. You can also contact us and we will help.
Information we collect
Account information
Your name, email address, phone number and role (for example owner, manager or cleaner). We sign you in with a one-time code sent to your email, so we do not store passwords.
Business information
Business name, address, contact details, services and pricing, working hours, team members, pay rates and settings.
Customer and job information
Customer names, phone numbers, email addresses, service addresses, booking details, cleaning notes, property entry instructions, job history, reviews, and photos or notes added to a job.
Location
When a cleaner clocks in or out of a job, the app asks for the device’s precise location so the business can confirm the visit happened at the right address. If a cleaner turns on the optional departure prompt, location is checked only while the app is open during that job. In the phone app, a cleaner can also turn on arrival alerts: with “Always” location permission, the phone watches a small area (about 150 meters) around each of that day’s jobs, even when the app is closed, and shows a “You’ve arrived” notification so the cleaner can clock in. This check happens on the phone; we don’t receive or store a location trail, only the clock-in and clock-out points. Arrival alerts are optional and can be turned off in the app or in your phone’s location settings. Owners can also save a property’s map location. You can refuse location access in your device settings; clock-in still works, but the visit won’t be location-verified.
Payment information
Card payments are handled by our payment processors (Stripe and Square). We do not receive or store full card numbers. We keep records of amounts, dates, payment methods and payment status.
Messages
The content and delivery status of emails, text messages and app notifications sent through the Service, such as booking confirmations, reminders and “on my way” messages.
Device and usage information
Push notification tokens, device and browser type, IP address and basic logs that help us keep the Service secure and working.
When you visit our public pages on sweepivo.com, we count visits without cookies: the page, the site that linked you, your device type and an approximate location (country, state and city) based on your internet connection. To count each visitor once a day we use a scrambled code made from your IP address and browser that changes daily and is deleted within two days. We never store your IP address with these counts.
Website sign-ups and bookings
Information you submit through our website, a business’s booking page, or our early-access form, such as your name, email, phone and address.
How we use information
- To provide the Service: scheduling, assigning cleaners, sending booking messages, recording payments and running payroll.
- To sign you in and keep accounts secure.
- To send service messages you or the business have requested, such as confirmations, reminders and alerts.
- To bill businesses for their Sweepivo subscription.
- To provide support, fix problems and improve the Service.
- To meet legal obligations and prevent fraud or abuse.
We do not sell your personal information, and we do not use it for advertising. The Service shows no ads.
Who we share information with
We share information only with service providers that help us run Sweepivo, and only so they can do that work:
- Cloudflare: hosting, database storage, sign-in protection and bot checks.
- Resend: sending email.
- Twilio: sending text messages.
- Google Firebase Cloud Messaging, Apple Push Notification service and your web browser’s push service: delivering notifications.
- Stripe and Square: processing payments.
- Intuit (QuickBooks): only for a business that connects its QuickBooks Online company, as described below.
- PayPal (including Venmo): only when a business sends its cleaners’ pay with PayPal, as described below.
- Retell AI: placing AI phone calls, only for a business that turns on AI lead follow-up, and only to people who agreed to those calls. Retell receives the person’s name, phone number and what they asked about.
- Anthropic: powering optional AI features (such as drafting checklists, bids and replies), only for the content you send to that feature. Anthropic does not use it to train its models.
Information you enter is also visible to the cleaning business you work for or book with, and to the team members that business authorizes. We may disclose information if required by law, to protect the rights and safety of our users or the public, or as part of a merger or sale of our business, in which case this policy will continue to apply.
Mobile phone numbers and text-message consent are never shared with third parties or affiliates for their marketing. You can reply STOP to any text message to stop receiving texts.
Automated texts and AI calls
When a business turns on AI lead follow-up, its booking page shows an unticked box asking whether the business may text and call you, including automated texts and calls with an AI voice, about your request. Ticking it isn’t required to book. If you tick it and don’t book, you may get one text and one AI phone call during the business’s calling hours. We save that you agreed, when, the number and the exact words you agreed to. Reply STOP to any text to stop texts and the call.
QuickBooks
A business can connect its QuickBooks Online company to Sweepivo. When it does, Sweepivo sends QuickBooks the business’s commercial invoices (invoice number, dates, line items and amounts), the client each invoice is for (company name, contact name, email address and phone number), and the payments recorded against those invoices. Unless the business turns it off, Sweepivo also sends a sales receipt for each payment taken for a home-cleaning visit (service, visit date, address, amount, payment method and note) and the customer it is for (name, email address, phone number and address). To do that, Sweepivo reads only the company name, matching customer names, the receipts it created, and the business’s income accounts and service items in QuickBooks. Sweepivo does not read other QuickBooks data such as bank accounts, payroll or reports. The connection is stored encrypted and can be ended at any time from the Payments page in Sweepivo or from within QuickBooks; information already sent stays in the business’s QuickBooks company.
PayPal and Venmo payouts
A business can connect its own PayPal Business account to pay its cleaners. When the owner sends a pay run with PayPal, Sweepivo sends PayPal each cleaner’s PayPal email address or Venmo phone number, the amount and a short note with the business name and pay period. PayPal moves the money from the business’s PayPal account; Sweepivo never holds it. We keep each cleaner’s PayPal email or Venmo phone on the business’s team list and the payment status on the pay run. The business’s PayPal app keys are stored encrypted. PayPal’s own privacy statement covers what PayPal does with this information.
Emails to Sweepivo support
If you email support@sweepivo.com, we keep your email address, the subject and your message so we can answer you. We may use AI (Anthropic) to suggest a reply from our help pages, which we review before it is sent unless we have chosen to answer simple questions automatically. We keep these emails for up to 60 days in our admin tools; the copy in our inbox follows our normal email retention.
Sweepivo’s Facebook and Instagram
If you comment on Sweepivo’s own Facebook page or Instagram account, we read your public name or username and comment through Meta’s tools so we can answer you. We may use AI (Anthropic) to suggest a reply, which we review before it is posted unless we have chosen to answer automatically. We keep the comment and our reply for up to 60 days. Meta’s own privacy policy covers everything else on Facebook and Instagram.
If you reach Sweepivo from one of our Facebook or Instagram ads, the site remembers the ad’s click code in your browser for up to 90 days. When you start a free trial, we tell Meta that a trial began, along with a scrambled (hashed) copy of your email address, your IP address and browser type, and that click code, so Meta can measure our ads and show them to people more likely to find Sweepivo useful. We don’t send anything about your business, customers or cleaners. Sweepivo doesn’t load Meta’s tracking scripts or cookies on its pages.
How long we keep information
We keep information while an account is active and as long as the business needs it to run its operations. When an account is deleted, we delete or anonymize its personal information within 30 days, except for records we must keep for legal, tax or accounting reasons (such as payment records), which we keep only as long as required. Backups are overwritten on a regular schedule.
Your choices and rights
- Access and correction: you can view and update most of your information in the app, or ask us to do it.
- Deletion: you can ask us to delete your account and personal information. See how to delete your account.
- Notifications: you can turn off push notifications in your device settings and reply STOP to texts.
- Location: you can turn off location access in your device settings at any time.
Depending on where you live, you may have additional rights under local law. We will honor those requests as the law requires.
Security
Information is encrypted in transit. Sign-in uses one-time codes, and stored provider credentials are encrypted. No system is perfectly secure, but we work to protect your information and limit access to the people who need it.
Children
Sweepivo is a business tool for adults. It is not directed to children under 18, and we do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. If we make significant changes, we will update the date above and let account holders know through the app or by email.
Contact us
Ziontech Solutions LLC
Email: support@sweepivo.com