How to ask for deletion
You can ask us to delete your Sweepivo account and the personal information linked to it at any time. This works the same whether you use the Android app, the iPhone app or the website.
- Email support@sweepivo.com from the email address you use to sign in to Sweepivo, with the subject “Delete my Sweepivo account”.
- Tell us your name and, if you have one, the business name on the account.
- We’ll reply to confirm the request, and may ask a question to verify it’s you.
If you are a customer of a cleaning business that uses Sweepivo, you can also ask that business to remove your details. We’ll handle the request either way.
What gets deleted
- Your account: name, email address, phone number and sign-in access.
- For a business owner closing the business account: the business profile, its customers, bookings, team members, pricing, messages, location records and settings.
- For a cleaner or team member: your profile, availability, clock-in locations and notification settings. The business keeps a record that a job was done, without your personal details.
- Push notification tokens for your devices.
What we keep, and for how long
We complete deletion within 30 days of confirming your request. Some records must be kept by law, such as payment, invoice and tax records. We keep those only as long as legally required, up to 7 years, and use them for nothing else. Backups that still hold deleted data are overwritten on a regular schedule.
Delete only some of your data
If you’d like to keep your account but remove specific information, such as location history or a customer’s details, email us with what you’d like removed and we’ll take care of it.
See our Privacy Policy for more about how we handle your information.